SUPPORT / HUMAN HELP

GET HELP.

Most setup issues are permission, filter, activation, or local-file questions. Start with the checklist below, then email support with the exact context if you are still stuck.

Try these before emailing

  1. Reset the obvious filters

    Choose Today or Last 7 Days, clear app/category filters, and reset advanced time filters.

  2. Restart after permissions

    After granting Full Disk Access, Input Monitoring, or Accessibility, quit and reopen time.md.

  3. Check the feature guide

    Open the relevant docs page: Web History, Export, Blocking, Input Tracking, CLI/MCP, or Troubleshooting.

  4. Capture exact wording

    If the app shows an error path or message, copy it exactly. Paths often reveal whether the problem is Screen Time, a browser profile, or a local database.

What to include in a support email

  • Your macOS version.
  • Your time.md version.
  • Whether the app is in /Applications/time.md.app or somewhere else.
  • The screen you were using: Overview, Review, Details, Projects/Rules, Web History, Export, Blocking, Input Tracking, Settings, CLI, or MCP.
  • The active date range and filters if the issue is empty or surprising data.
  • The exact error text or screenshot if there is one.
  • For Web History: browser name and whether Full Disk Access is granted.
  • For exports: destination folder and format.
  • For MCP: agent name and whether time.md shows it as registered.

Trial, license, or payment support

Email support for duplicate charges, license-email reissues, activation-key problems, trial checkout issues, refund questions, or download problems.

Include purchase context:

Send the Stripe receipt email, the Checkout Session ID if visible, and the activation-key preview if the app shows one. Do not post your full activation key publicly.

Do not send sensitive local data unless asked

time.md exports and local databases can contain detailed behavior. For support, start with screenshots, exact error text, and configuration details. Do not attach raw exports, browser history, input-tracking rows, or SQLite databases unless you understand what they contain and support specifically asks for them.